Superior Commitment. Exceptional Care. Always.
Medical Services
Online Services
News Archive

Thursday, January 03, 2013 - Carroll Hospital Center tops HCAHPS scores in State for nursing communication

CONTACT: Simone Lindsay, 410-871-6836

Westminster, Md. – (January 3, 2013) — Carroll Hospital Center recently scored number one in Maryland and within the top 25th percentile in the entire nation in nursing communication on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

HCAHPS is a publically reported, standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key categories including communication with nurses.

While the hospital has consistently achieved high scores in this category, based on the HCAHPS most current data generated from the second quarter of 2012, the hospital’s scoring of number one in the State and in the top 25th percentile in the country is its highest scoring to date.

As a result of the hospital’s impressive HCAHPS scores, Stephanie Reid, R.N., B.S.N., M.B.A., chief nursing officer and vice president of quality at Carroll Hospital Center, will be a presenter at the HCAHPS Patient Safety Learning Network Workshop on January 23 at Turf Valley in Ellicott City, Md. Reid will discuss the various initiatives Carroll Hospital Center implemented to achieve its high rating in nursing communication HCAHPS scores. Four other key staff members involved in improving the hospital’s HCAHPS scores also will be present.

The workshop is being held by the Maryland Hospital Association, in partnership with the American Hospital Association's Health Research and Educational Trust and the Agency for Healthcare Research and Quality (AHRQ) to help hospitals achieve new levels of performance on HCAHPS.

Carroll Hospital Center is a nonprofit, acute care facility offering the latest in medical technology, experienced medical professionals in a variety of specialties and a continuum of programs and services to meet the needs of the community.